FAQ

FAQ

Frequently Asked Questions

Please see below our frequently asked questions, click on a question for the answer to be displayed.

This should answer many of the questions you have regarding our services. However, if you have any questions we have not covered please feel free to contact us and we will be happy to answer any questions you may have.

How Much Do You Charge For Your Services?

Charges of our services vary depending on a number of factors including the date of your event, times, the duration you need our services for, the location of the event, and any specific requirements.

We won’t be the cheapest mobile disco service available, however, we are exceptionally reliable and have a team of DJs ready in case of an emergency such as illness. We also will go out of our way to make the music portion of your event everything you want it to be.

Please contact us and request a quote for our services.

Do You Provide A Contract For Your Services?

Yes, we always provide a contract specifying all details and special requirements. This contract is signed by both parties to ensure that you get the services that you have asked for.

Do You Charge Extra If The Party Is Held On A Second Floor?

No, we don’t charge extra if your party is held above the first floor. However, additional time is required and allowed to set up due to moving equipment upstairs.

How Much Time Do You Need To Set Up?

For most events, we can set up in an hour. However, in cases where we need to set up in larger venues with additional equipment, limited parking or access (including stairs), unloading our equipment may be more difficult and we will require extra set up time in those situations.

Do You Have Much in the Way of Music Selections?

All of our DJs carry an extensive music library to every event. In addition, when booking our services you can specify your music preference and make use of our online music planning system to select specific songs you would like to be played at your event.

Is It Possible To Request Songs in Advance?

Yes, once your booking is confirmed we provide you with access to our online music planning system so that you can request those special songs in advance of the actual event.

Do You Carry Public Liability Insurance?

Yes, all DJs are covered by our public liability insurance. Certificates will be made available upon request.

Is Your Equipment Safe & Well Maintained?

Yes, equipment is portable appliance tested annually and maintained on a regular basis. Certificates of electrical appliance testing can be provided for your viewing upon request.

My Event Is Being Held In A Marquee, Is There Any Technicalities?

Yes, if your event is being held in a marquee we would require the power of two 13 amp sockets to be able to run a disco. If a generator is being used it should have a minimum output of 3kVA and an AVR (Automatic Voltage Regulator) to power the disco. Planning an event in a marquee? Take a look at our article on marquee discos.

How Do I Pay For Your Services?

A deposit is required at the time of the signing of the contracts. We accept payment via credit or debit card, bank transfer or cheque. The remainder of payment due must be made 14 days prior to the event.

What Happens To Payment If I Have To Cancel?

Any cancellations that occur within 7 days of the event date, requires the full amount to be paid. There are no refunds for any cancellations within this 7 day period. Cancellations that occur less than a month prior to the event, but more than 7 days before the event requires 30% of the total balance. Any cancellation that occurs more than a month before your planned event only results in the loss of the deposit.

Testimonials

We are really pleased with the music and service at our Medic Spring Ball. Everyone loved the music choices! and there was great co-ordination with the jazz band that we also had at the event." -